FREQUENTLY ASKED QUESTIONS

Ticket prices are set by the promoter or artist responsible for the event. Occasionally the Box Office acts as promoter for events held at the Centre and has input in the setting of prices. Otherwise, the Box Office simply acts as an agency selling tickets on behalf of the promoter and has no involvement in the setting of ticket prices, applicable concessions or special offers.

This depends on whether or not the event you are attending is a general admission or assigned seat event. Tickets to assigned seat events can be reprinted on the night of the performance upon presentation of ID and/or proof of purchase. Unfortunately we are not able to replace tickets to general admission events.

Call us and we will arrange to have them reissued. Our ticket stock is made of a thermal bond that is heat sensitive and tickets should be kept in a cool, dark place. When left in bright light or on a hot surface the board will go completely black and the print will be unreadable.

On-street parking is available on Mitchell Street and The Esplanade and limited undercover parking is available for a small fee in the Holiday Inn carpark (off Mitchell Street). A public carpark is available on the corner of Daly and Mitchell Streets.

It is the promoter that makes the decision to cancel or postpone an event and whether or not a refund will be made available. The Box Office holds all monies received from ticket sales in order to process refunds in the event that this happens. We will always try to contact you to advise you of a cancellation or change of date or time. If a refund has been authorised, just bring your ticket in to the Box Office and we will refund its full value.

A general admission event is one that does not offer specific seating for patrons, and instead has general areas that ticketholders are admitted to. General admission events may be seated, standing or a combination of both, and some may give patrons the option of taking their own chairs or blankets. Tickets for general admission events may specify a certain area that you can enter or may not stipulate any entry restrictions at all.

An assigned seat event has specific seating instructions and tickets to such events will clearly display these directions (ie Row E, Seat 11). If there is more than one entry point to the venue then this is also usually marked on the ticket (ie Gate 6).

When booking tickets in advance of the performance date you will be asked to provide your full name, postal address and contact telephone number as well as an email address if you are booking online. This information is entered into our computerised ticketing system’s database and remains completely confidential.

We request this information to assist us in contacting you should the need arise. This may be because of a change in seating arrangements, ticket price, performance date, start time or venue. In the event that the performance is cancelled, we are able to advise you prior to your arrival at the Centre, and if the ticket price has changed, we are able to contact you to arrange your refund. Furthermore, in the event that your tickets are misplaced or stolen, we can identify you as the rightful ticket holder and, in many cases, reissue your tickets.
The details you provide may also be used at a later date to advise you of events of a similar nature scheduled to appear either here or at another venue. The information mailed to you may include special advance booking offers or a discounted ticket price applicable only to patrons who have attended a particular event in the past.

Additionally, as a customer of the Darwin Entertainment Centre Box Office, we may use the information you provide to keep you informed of activities at the Centre, or to give you the opportunity to participate in customer surveys regarding ways in which you feel we can provide a better service.
Please click here for more information regarding how your personal information is used and to view our privacy policy.

No. The only benefit of booking over the counter is that you actually get to choose your seats from what is still available. Otherwise, the same allocation of seats is available irrespective of whether you are booking over the counter, telephone or online.

There are a number of reasons that better seats may become available after you have purchased your tickets. Firstly, it is common for seats to be held by the promoter or artist when an event is initially placed on sale and these may no longer be required. Secondly, unpaid reservations that have not been paid for are released for sale prior to opening each business day and thirdly, some seats may have been held off sale whilst the set/stage was being constructed and sight lines determined.

Tickets purchased online or over the telephone can usually be collected at the venue from one hour prior to the start of the event. It must be the cardholder that collects the ticket and you will be asked to show the credit card used to pay for the tickets and sign the credit card receipt. You will also be required to show proof of concession eligibility when collecting tickets. The booking confirmation you receive when purchasing tickets online will specify more information regarding ticket collection points and times. Please be sure to check this prior to the event date.

All government issued concession cardholders and full time student cardholders are eligible for tickets at the concession price for events presented by the Darwin Entertainment Centre. All other event prices are set by the promoter who determines who is entitled to receive tickets at the concession price. Please check whether or not your concession is included when booking and remember to show the concession card when collecting tickets to avoid being charged the full price at the Box Office.

Not normally. In most cases cameras and recording equipment are prohibited from being taken into venues, however on occasions they may be permitted. Please check when booking if you are unsure. Cameras and recording equipment may be removed from the venue if they are being used without permission.

We try to make available online tickets to all events being sold by the Box Office, although there may be occasions when a particular event is not on sale online. This is usually because the Promoter has requested that tickets be sold only via the Box Office (at the counter or over the telephone) or because the performance date is close and online sales have ceased. Please call the Box Office on 08) 8980 3333 to book tickets to events not on sale online.

There may be restrictions placed on the online sale of certain buyer types to some performances (ie the ‘group’ buyer type) or certain seat types (ie A or B reserve) for a number of reasons.
For example, a limit of 10 tickets per transaction is placed on all online bookings and quite often the group buyer type exceeds this limit. Patrons wishing to take advantage of the group discount are therefore required to book through the Box Office to receive this discount. Additionally, the Box Office can discuss the seating requirements of large groups when a performance is heavily booked and the group is unable to sit together.

Another example might be that additional information, other than that already requested when making an online booking, is required of patrons booking certain buyer types, or that some sections of the theatre are available only to certain ticket holders (ie premium ticket buyers).

Firstly, you are able to book online when it is convenient for you, almost 24 hours a day, 7 days a week. Secondly, the transaction is live enabling you to receive immediate confirmation of your booking and, if applicable, seat allocation. You can view seating plans, performance information, event dates and price categories online. And you don’t need to collect your tickets from the Box Office until the day of the event.

Tickets.com, the company that designs the computerised ticketing system used by the Box Office, provides the Darwin Entertainment Centre with the facilities necessary to offer a secure online booking service that interacts directly with the ticketing system. When you book tickets online to any performance at the Darwin Entertainment Centre you are transacting with tickets.com through the Darwin Entertainment Centre’s website. If, once you receive your statement, you feel that you have been incorrectly charged for your tickets please contact the Box Office on 8980 3333.